SERVING UTENSIL SET (SARSOU)

Return & Exchange Policy

Returns

You have 14 days from the date of receiving your order to submit a return request, subject to the terms and conditions outlined in this policy

Return Requirements

To be eligible for a return, the following conditions must be met

The product must be returned in its original condition, unused and undamaged

The product must be returned in its original packaging with all accessories and included items

A purchase invoice, whether printed or electronic, must be provided

Any gifts, complimentary products, or accessories received with the order must also be returned

Shabhak reserves the right to reject a return request if any of the above conditions are not met

How to Request a Return

You can submit a return request directly through our website using the return option available in your account or through your order page.

Return requests can also be submitted through

Our official social media pages

WhatsApp Customer Support

Email

Once your request has been reviewed and approved, our Customer Support Team will coordinate the return process with you

Exchanges

You have 14 days from the date of receiving your order to submit an exchange request, subject to the terms and conditions outlined in this policy

Exchange Requirements

To be eligible for an exchange, the following conditions must be met

The exchange request must be submitted within 14 days from the date of receiving the order

The product must be returned in its original condition, unused and undamaged

The product must be returned in its original packaging with all accessories and included items

A purchase invoice, whether printed or electronic, must be provided

Any gifts, complimentary products, or accessories received with the product must also be returned

The exchange will be processed only after the original product has been received and inspected to ensure that it meets the exchange requirements

Shabhak reserves the right to reject an exchange request if any of the above conditions are not met

How to Request an Exchange

You can submit an exchange request directly through our website using the exchange option available in your account or through your order page

Exchange requests can also be submitted through

Our official social media pages

WhatsApp Customer Support

Email

Refunds

Once the returned product has been received and inspected and the return request has been approved, the refund process will begin

Refunds apply to the product value only and do not include shipping charges unless the return is due to a defective, damaged, or incorrect product

Refunds will be processed using the available and agreed refund method

Please allow up to 14 business days for your refund to be completed after the return request has been approved

Right to Inspect Upon Delivery

We have full confidence in the quality of our products and give you the option to request an inspection when placing your order by adding a note indicating that you would like to inspect the shipment before accepting it

You may then open the shipment, inspect the products, and verify their condition and conformity with the specifications in the presence of the delivery representative and before making any payment

If you are not satisfied with the product and wish to refuse the order after opening and inspecting the shipment, you have the right to refuse delivery immediately. In this case, a service and inspection fee of EGP 75 will be collected by the delivery representative

Note: The inspection service is available only for shipments where opening the package upon delivery is permitted

Warranty

We provide a 6-month warranty on our products. The warranty covers defects that may occur in the product during the stated warranty period, subject to the applicable warranty terms and conditions

The warranty does not cover damage resulting from misuse, improper use, or failure to follow the product’s care and usage instructions