Refund policy
Return & Exchange Policy
Returns
You have 14 days from the date of receiving your order to submit a return request, subject to the terms and conditions outlined in this policy
Return Requirements
To be eligible for a return, the following conditions must be met
The product must be returned in its original condition, unused and undamaged
The product must be returned in its original packaging with all accessories and included items
A purchase invoice, whether printed or electronic, must be provided
Any gifts, complimentary products, or accessories received with the order must also be returned
Shabhak reserves the right to reject a return request if any of the above conditions are not met
How to Request a Return
You can submit a return request directly through our website using the return option available in your account or through your order page.
Return requests can also be submitted through
Our official social media pages
WhatsApp Customer Support
Once your request has been reviewed and approved, our Customer Support Team will coordinate the return process with you
Exchanges
You have 14 days from the date of receiving your order to submit an exchange request, subject to the terms and conditions outlined in this policy
Exchange Requirements
To be eligible for an exchange, the following conditions must be met
The exchange request must be submitted within 14 days from the date of receiving the order
The product must be returned in its original condition, unused and undamaged
The product must be returned in its original packaging with all accessories and included items
A purchase invoice, whether printed or electronic, must be provided
Any gifts, complimentary products, or accessories received with the product must also be returned
The exchange will be processed only after the original product has been received and inspected to ensure that it meets the exchange requirements
Shabhak reserves the right to reject an exchange request if any of the above conditions are not met
How to Request an Exchange
You can submit an exchange request directly through our website using the exchange option available in your account or through your order page
Exchange requests can also be submitted through
Our official social media pages
WhatsApp Customer Support
Refunds
Once the returned product has been received and inspected and the return request has been approved, the refund process will begin
Refunds apply to the product value only and do not include shipping charges unless the return is due to a defective, damaged, or incorrect product
Refunds will be processed using the available and agreed refund method
Please allow up to 14 business days for your refund to be completed after the return request has been approved
Right to Inspect Upon Delivery
We have full confidence in the quality of our products and give you the option to request an inspection when placing your order by adding a note indicating that you would like to inspect the shipment before accepting it
You may then open the shipment, inspect the products, and verify their condition and conformity with the specifications in the presence of the delivery representative and before making any payment
If you are not satisfied with the product and wish to refuse the order after opening and inspecting the shipment, you have the right to refuse delivery immediately. In this case, a service and inspection fee of EGP 75 will be collected by the delivery representative
Note: The inspection service is available only for shipments where opening the package upon delivery is permitted
Warranty
We provide a 6-month warranty on our products. The warranty covers defects that may occur in the product during the stated warranty period, subject to the applicable warranty terms and conditions
The warranty does not cover damage resulting from misuse, improper use, or failure to follow the product’s care and usage instructions