Frequently Asked Questions (FAQs)
Below are some frequently asked questions that our customers may have before completing their purchase. If you have any other questions, please feel free to contact us at shabhak.eg@gmail.com
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Need Help?
If you have any issue or question that requires immediate assistance, you can click the button below to chat directly with one of our Customer Service representatives
If we are unavailable, you can send your inquiry via email or WhatsApp, and we will get back to you within 6–24 hours
Pre Sale Questions
What is the Return & Exchange Policy?
You have 14 days from the date you receive your order to submit an exchange or return request. Learn more about our Return & Exchange Policy
Are any purchases final sale?
All our products are subject to our approved Return & Exchange Policy
Do your products come with a warranty?
The warranty applies to all products purchased through our official website or our official pages across all social media platforms
How can I care for my wooden products to make them last?
Our wooden products are designed to be healthy, safe, and part of your everyday life. With a little simple care, you can maintain their beauty and quality for a long time
To keep your product in the best condition, we recommend following these care instructions:
You can easily wash the product with water after use. We recommend drying it thoroughly after washing
Avoid soaking the product in water for long periods and do not place it in the dishwasher
The product can be cleaned using a damp or dry cloth, depending on the type of use
Avoid using strong cleaning products or abrasive materials that may affect the surface of the wood
With regular use, the wood may occasionally require re-oiling or routine care to maintain its natural appearance and quality, depending on the product and its specific care instructions
There is no need to worry about using wooden products
Natural wood is a durable and healthy material that is suitable for everyday use. With proper care, your products can maintain their beauty and quality for many years
Note: Care instructions may vary depending on the type of wood and how the product is used. Each product comes with a dedicated care instruction card, so we recommend reviewing and following the instructions provided with your product
When will I get my order?
We work to prepare and ship your order as quickly as possible Once your order is confirmed, our team will begin preparing and packaging your products for delivery
Delivery Time: 1–3 business days provided that the product is available in our warehouse
If the product is out of stock and you place an order through our Pre-Order system, we will contact you directly after placing your order via email, WhatsApp, or SMS to confirm your order and provide you with the expected delivery date
Where are your products manufactured?
Our products are 100% locally manufactured by Egyptian hands, and we carefully select our manufacturing partners to ensure that we provide high-quality products
How much does shipping cost?
Shipping is a flat rate of EGP 99, and we offer delivery to all governorates across the Arab Republic of Egypt